Center Experience Manager for International Education Business (Jakarta)

Client Description

Our Client is a International education business with multiple centers in Indonesia. Presently, our client is hiring Center Experience Manager and report directly to Central General Manager of the company.

Job Descriptions

  • Training and developing a Service Team.
  • The day-to-day running of the Service Department in the Center.
  • Managing quality and standardization through the implementation of Standard Operating Procedure
  • Facilitating internal revenue through quality service delivery and organization of in-center events/activities to boost Member activity.
  • Lead the Service/Customer Experience team using the Client Fidelity Plan, SSDS, & Course Core Desktop as tools to analyze Member learning.
  • Observe, and evaluate all service staffs according to the Standard Operating Procedure guidelines.
  • Ensuring center facilities is up to standard.
  • Communicating Standard Operating Procedure to internal and external, as well as any other information related to service provision in the Center.
  • Facilitating referrals and renewals as a result of the Members’ successfully learning with the method.
  • analyzing, report, and plan on a monthly, quarterly, and yearly basis.

Job Requirements

  • Fluent in English
  • Bachelor’s degree or higher in any subject
  • Teaching experience is an advantage
  • Team leadership experience; ability to lead, motivate and develop a team
  • Strong customer service mindset essential
  • Experience in hospitality/customer service industries preferred
  • Excellent interpersonal skills – patient, responsible and empathetic
  • Outgoing, energized personality, with the ability to both inspire and support Staff and Members
  • Passionate about service, training, and coaching
  • Commercially-minded and a basic understanding of sales
  • Under 50 years of age

To apply, Drop your Curriculum Vitae to : application@peoplesearchindonesia.com and miranti@peoplesearchindonesia.com with the subject “Center Experience Manager” for an easy reference.

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